PLEASE NOTE: Orders will not be placed until payment is received in full, ETAs are quoted from the date of payment. Thank-you for your business.
TRADING TERMS & CONDITIONS OF SALE QUOTATIONS All written quotations provided by TIGGER HALL DESIGN to a client are valid for 30 days from the date stated thereon. Quotations are always exclusive of GST as stated.
ORDERS Orders will only be accepted by TIGGER HALL DESIGN if made in writing.
TIGGER HALL DESIGN reserves the right to reject any Order for any reason including that the goods are no longer available, or that the Order is for a quantity less than TIGGER HALL DESIGN’s minimum requirements. On receipt of an Order that is accepted by TIGGER HALL DESIGN an invoice will be generated. Payment in full of the invoice is required by TIGGER HALL DESIGN within (7 days). An Order will not be processed until full payment of the invoice relating to the Order has been received and cleared.
STORAGE Unless otherwise agreed, TIGGER HALL DESIGN reserves the right to charge a storage fee for goods that are not collected or dispatched within 7 days of notification by TIGGER HALL DESIGN to the client that the goods are available for collection or dispatch.
RESERVATIONS Goods reservations will be held by TIGGER HALL DESIGN for 10 days only, after which the goods may be released for general sale without notification to the client.
CANCELLATION OF ORDERS TIGGER HALL DESIGN will not accept cancellation of an Order by a client once the goods have been paid for and TIGGER HALL DESIGN has placed an order for the goods with the supplier. Cancellation of an Order by a client prior to payment must be received in writing by TIGGER HALL DESIGN.
TERMS OF PAYMENT No order will be placed in relation to the goods without full payment of TIGGER HALL DESIGN’s invoice. TIGGER HALL DESIGN reserves the right to withhold supply of goods if the Client does not comply with these terms and conditions. Payments to TIGGER HALL DESIGN may be made by direct deposit into TIGGER HALL DESIGN’s nominated bank account (details on the TIGGER HALL DESIGN invoice or as otherwise advised) or by MasterCard, Visa, within time period set out in the invoice. Note: if payment is made by Direct Deposit, TIGGER HALL DESIGN recommends that the Client email through a bank remittance to ensure prompt processing of the Client’s Order.
DELIVERY All prices quoted are for delivery to one address only within Metropolitan and regional areas and are inclusive of all duties, transport, postage and insurance. The Client is responsible for any International delivery costs if it is not being delivered within Australia and will have to arrange for payment of freight, duty and taxes (GST not included). TIGGER HALL DESIGN will be happy to organize this for you and an invoice will be raised. Estimated Times of arrival are estimates only and are based on advice provided by TIGGER HALL DESIGN’s suppliers. TIGGER HALL DESIGN is not responsible for any delays in delivery that may occur due to circumstances beyond TIGGER HALL DESIGN’s control. If Express delivery is required the Client shall bear all costs for this service, which TIGGER HALL DESIGN is happy to arrange on your behalf, and an invoice will be raised.
PRODUCT SUITABILITY & LIABILITY OF SUPPLIER The Client is wholly responsible to determine the suitability of the goods for its specific and end use. Except as provided in these terms and conditions, to the extent permitted by law, all express and implied warranties, guarantees and conditions under statute or general law as to merchantability, description, quality, suitability or fit for purpose of the goods supplied, or as to design, assembly, installation, materials or workmanship or otherwise, are expressly excluded. The Supplier’s liability for a breach of a condition or warranty under these terms and conditions or implied by statute which may not be excluded, is limited to any one of the following as determined by the Supplier: replacement of goods or the supply of equivalent goods; repair of goods; payment of the cost of replacing the goods or of acquiring equivalent goods; payment or the cost of having the goods repaired; or regarding services, the supplying of services again or the payment of the cost of having the services supplied again.
CLAIMS & RETURNS Claims in relation to goods supplied by TIGGER HALL DESIGN must be notified by the Client to TIGGER HALL DESIGN in writing within 7 days of delivery of the goods. Client. TIGGER HALL DESIGN is not responsible for incorrect colour, meterage, pattern. If the goods have been supplied to the Client in accordance with the Client’s written Order. All returns must be accompanied by full written details outlining the reason for return of the goods by the Client. It must state invoice number and authority for credit in relation of return. If a fault in the order has been verified TIGGER HALL DESIGN will resupply the order at no cost. No claim can be made after goods have been cut, damaged or altered in any way after delivery. Velvet is not returnable to TIGGER HALL DESIGN in any circumstances. TIGGER HALL DESIGN is not liable for any incorrect or poor use of the goods. It is the Client’s responsibility to ensure that all manufacturers’ use and installation guidelines are adhered to in relation to the goods (which will be provided by TIGGER HALL DESIGN on request). TIGGER HALL DESIGN will only accept returns from the Client if the goods are defective, not in accordance with the Order and the goods remain uncut after delivery to the Client. In addition to providing notification of claims within 7 days of delivery of goods to the Client as stated above, goods must be returned to TIGGER HALL DESIGN within 14 days of receipt by the Client. Returns of goods must be made using a carrier nominated by TIGGER HALL DESIGN at TIGGER HALL DESIGN’s cost once agreed upon.